Returns, Cancellation and Right of Withdrawal

Last updated: 22 August 2026

If you are not satisfied with the piece you have received, you may return it. Below you will find how your statutory right of withdrawal works and the steps of the return process.

1. Right of Withdrawal

You have the right to withdraw from the contract within 14 (fourteen) days from the date you receive the product, without giving any reason and without paying any penalty. In orders where more than one product is delivered separately, the period starts on the day the last product is received.

2. Return Steps

  1. Submit your request. Before the 14-day period expires, send an e-mail to iletisim@hasimidogaltas.com or write to us on our WhatsApp line at +90 531 313 37 31. In your message, please state your order number, the product you wish to return and the IBAN/payment details to which the refund is to be sent.
  2. Wait for confirmation and shipping details. Once we receive your request, we will send you by e-mail the contracted courier company you should use, the return code and the return address.
  3. Send the product. Within 10 days from the date of your withdrawal notice, hand the product over to the courier together with its box and certificate.
  4. Wait for the inspection. Once the product reaches us, it is checked for compliance with the conditions and we notify you of the outcome.
  5. Your refund is issued. Within 14 days from the date your withdrawal notice reaches us, the price of the product and any delivery cost you paid are refunded in a manner consistent with the payment method you used for the purchase.

3. Return Conditions

  • The product must be unused; even if it has been tried on, it must not be worn, scratched or deformed.
  • Its original box, certificate, tags and, if any, gift packaging must be sent back complete.
  • Earrings can only be accepted for return, for hygiene reasons, if they are unused and their hygiene seal/protective packaging has not been opened.
  • Differences in colour, texture, veining and internal formations that occur due to the nature of natural stones are not deemed faults and do not in themselves constitute grounds for defective goods. (These variations do not affect your right of withdrawal; your right to return the item within 14 days without giving a reason is reserved.)
  • The Buyer is liable for any loss in value caused by the Buyer's fault.

4. Exceptions to the Right of Withdrawal

Pursuant to Article 15 of the Turkish Distance Contracts Regulation, the right of withdrawal cannot be exercised for the following products:

  • Made-to-order / personalised items: pieces engraved with a name, letter, date or special note; manufactured to bespoke measurements; or designed specially at your request.
  • Earrings whose hygiene seal/protective packaging has been opened and other products which are not suitable for return in terms of health and hygiene.

Such products are separately indicated on the product page before ordering. Even for products falling within the exceptions, your statutory rights are reserved in the event that the product is defective.

5. Exchange

Instead of a return, you may prefer an exchange. Send us your exchange request for size (ring size, necklace chain length) or for a different stone/model through the same channels; the exchange is carried out subject to stock availability, and any price difference is either collected or refunded. An exchange does not replace the right of withdrawal; you may also exercise your right of return within the 14-day period. If you are unsure about your ring size, you may consult our Ring Size Guide page before ordering.

6. Order Cancellation

You may cancel free of charge any order that has not yet been handed over to the courier. Please send your cancellation request together with your order number via iletisim@hasimidogaltas.com, +90 212 526 54 12 or +90 531 313 37 31 (WhatsApp). The amount paid for cancelled orders is refunded using the same payment method.

7. Damaged or Incomplete Delivery

If you notice crushing, tearing or signs of opening on the courier package, have the courier officer draw up a report before accepting the product and report the situation to iletisim@hasimidogaltas.com. In the case of missing or incorrect items, the product is replaced or its price is refunded, with the shipping cost borne by us.

8. Applications and Disputes

If you believe your request has not been resolved, you may apply to the Provincial/District Consumer Arbitration Committee at your place of residence within the monetary limits announced annually by the Turkish Ministry of Trade, and to the Consumer Courts for disputes exceeding those limits. For detailed provisions, please see our Distance Sales Agreement page.