Delivery and Shipping

Last updated: 22 August 2026

1. Preparation Time

All pieces are handmade and prepared with care. Products held in stock are usually handed over to the courier within 1–2 business days, and products not held in stock within 3 business days at the latest. For made-to-order items and bespoke size requests, the preparation time may be longer; in such cases the time frame is notified separately after the order is placed.

2. Shipping Time

Shipping time is approximately 2 business days depending on the region. Your order therefore reaches you within 5 business days at the latest under normal circumstances. Public holidays, busy campaign periods and adverse weather conditions may extend these times. The statutory maximum delivery time is in all cases 30 days.

3. Shipping Fee

Within Türkiye, shipping is free of charge for orders of 2,000 TL and above. For orders below this amount, a fixed shipping fee of 249 TL applies. The shipping fee and the estimated total are shown in the cart and are finalised at the payment step according to the delivery address and any discounts.

4. Courier Company and Tracking

Shipments are made with our contracted courier companies (MNG Kargo and DHL). Once your order has been handed over to the courier, the courier company and the tracking number are sent to you by e-mail. Using the tracking number, you can follow the status of your shipment on the website of the relevant courier company.

5. Delivery Area

We deliver everywhere in Türkiye. International shipping: we ship to the countries listed at the payment step (the Gulf countries, Europe, the USA, Canada, the United Kingdom, Australia and others) by insured international courier; the flat fee is 1,250 TL and delivery usually takes 3–7 business days. Prices are in Turkish lira; your card converts the payment into your own currency. Any customs duties, VAT, charges and similar obligations that may arise in the destination country are borne by the buyer (DDU). For a country not on the list, contact us at iletisim@hasimidogaltas.com or on our WhatsApp line at +90 531 313 37 31.

6. Receiving Your Delivery

The shipment is delivered to the address you provided when placing your order. If you are not at the address, the courier company usually makes a second delivery attempt or directs the parcel to the nearest branch. No liability is accepted for delays arising from incomplete or incorrect address details; please notify us of any address change requests before the order is handed over to the courier.

7. Damaged or Incomplete Delivery

Please inspect the package before accepting delivery. If there are signs of crushing, tearing, wetting or opening, do not accept the product, have the courier officer draw up a report and report the situation to iletisim@hasimidogaltas.com. In the case of missing or incorrect items, the product is replaced or its price is refunded, with the shipping cost borne by us.

8. Lost Shipments

Please contact us regarding shipments whose tracking records show no progress or which appear to be lost; an investigation is then initiated with the courier company. If the investigation establishes that the shipment has been lost, the product is re-sent or its price is refunded.

9. Related Pages

Returns, Cancellation and Right of Withdrawal · Distance Sales Agreement · Preliminary Information Form