Distance Sales Agreement

Last updated: 22 August 2026

1. Parties

This Distance Sales Agreement (the "Agreement") has been concluded electronically, pursuant to the provisions of the Turkish Consumer Protection Law No. 6502 and the Turkish Distance Contracts Regulation, between the SELLER whose details are set out below and the BUYER who places an order through the www.hasimidogaltas.com website.

SELLER

Company name: Haşimi İç ve Dış Ticaret Ltd. Şti.
Tax Identification No: 4590251717
Trade Registry No: 534685
MERSİS No: [MERSİS No]
Head office address: Molla Fenari Mah. Bileyciler Sk. No:8, Kapalıçarşı, Fatih / İstanbul
Other stores: Beyazıt Mah. Tavukpazarı Sok. No:28, Fatih / İstanbul · Beyazıt Mah. Perdahçılar Sok. No:28, Fatih / İstanbul
Phone: +90 212 526 54 12
WhatsApp: +90 531 313 37 31
E-mail: iletisim@hasimidogaltas.com
Website: www.hasimidogaltas.com

BUYER
The Buyer's name, surname, delivery and billing address, telephone number and e-mail address are the details notified by the Buyer when placing the order and set out in the order summary / order confirmation e-mail.

2. Subject Matter of the Agreement

The subject matter of this Agreement is the determination of the rights and obligations of the parties in relation to the sale and delivery of the product whose characteristics and sale price are set out below and in the order summary, and which the Buyer has ordered electronically through the SELLER's website.

3. The Product, Price and Payment

The type and kind of the product, its quantity, brand/model, colour, stone and metal details, sale price, payment method and delivery details are as stated in the order summary presented to the Buyer at the ordering stage and approved by the Buyer, and in the order confirmation e-mail.

  • The prices displayed on the site are in Turkish Lira and are VAT inclusive. Where a different currency is selected, the amount displayed is an indicative equivalent calculated at the current exchange rate.
  • Any shipping fee and other additional costs are shown separately in the order summary before the payment step; the order is not completed until the Buyer approves these amounts.
  • Payment is made using the payment methods offered on the site. Credit card details are not seen or stored by the SELLER; payment is carried out through the infrastructure of the bank / payment institution.
  • In the event that the price of the product is not paid for any reason or is cancelled in the bank records, the SELLER shall be deemed released from its obligation to deliver the product.
  • In the event of a manifest material error (typographical/system error) in the price, stock or content information on the site, the SELLER reserves the right to notify the Buyer immediately, cancel the order and refund any amount collected.

4. General Provisions

  • The Buyer accepts that they have read and are aware of the matters set out in the Preliminary Information Form, including the essential characteristics of the product, the sale price, the payment method, delivery information, the right of withdrawal and the SELLER's full identity and contact details, and that they have provided the necessary confirmation electronically.
  • The products contain natural stone and handcraft. Variations in colour, texture, veining, internal formations and dimensions from piece to piece in natural stones arise from the natural structure of the stone; such variations are not deemed defects. Differences in colour rendering between screens also fall within this scope.
  • The Buyer accepts that the details provided when placing the order are accurate and complete, and that the SELLER is not responsible for any delay in or failure of delivery caused by incorrect or incomplete information.
  • Where the Buyer is under the age of 18, the order is deemed to have been placed with the knowledge and consent of their legal representative.

5. Delivery

  • The product is delivered by courier company to the address notified by the Buyer when placing the order. The SELLER cannot be held liable where delivery is made to a person other than the Buyer.
  • The order is delivered within 30 days at the latest, including preparation times. For the estimated preparation and shipping times, please see the Delivery and Shipping page.
  • The shipping fee and any free-shipping threshold are stated in the order summary and on the Delivery and Shipping page.
  • The Buyer is obliged to inspect the package at the time of delivery. If the package shows signs of crushing, tearing, wetting or having been opened, the product should not be accepted, a report should be drawn up by the courier officer, and the situation should be reported to iletisim@hasimidogaltas.com. In the case of damaged shipments accepted without such a report, the SELLER's liability is limited.
  • Where delivery becomes impossible due to force majeure events (natural disaster, fire, epidemic, strike, decisions of official authorities, suspension of courier services, etc.), the SELLER shall notify the Buyer immediately and the amount paid shall be refunded.

6. Right of Withdrawal

  • The Buyer has the right of withdrawal from the contract within 14 (fourteen) days from the date of receipt of the product, without giving any reason and without paying any penalty. In orders where more than one product is delivered separately, the period starts on the day the last product is received.
  • A clear notice that the right of withdrawal has been exercised must be sent, before the period expires, by e-mail to iletisim@hasimidogaltas.com or in writing to the SELLER's correspondence address stated above. The notice must include the order number, the product details and the account details to which the amount to be refunded is to be sent.
  • The Buyer is obliged to return the product to the SELLER within 10 (ten) days from the date on which the withdrawal notice is sent.
  • Where the contracted courier company and the return code notified in the return confirmation e-mail are used for the return shipment, the return shipping cost is borne by the SELLER. If the Buyer chooses to use a different carrier, the shipping cost shall be borne by the Buyer.
  • The product must be returned unused and, even if tried on, undamaged, complete with its original box, certificate, tags and, if any, gift packaging. The Buyer is liable for any loss in value caused by the Buyer's fault.
  • The SELLER shall refund the price of the product and any delivery costs charged to the Buyer within 14 (fourteen) days from the date on which the withdrawal notice reaches it, in a manner consistent with the payment instrument used by the Buyer at the time of purchase. The time it takes for refunds made to a credit card to be reflected in the account depends on the procedures of the relevant bank.

7. Exceptions to the Right of Withdrawal

Pursuant to Article 15 of the Turkish Distance Contracts Regulation, the right of withdrawal cannot be exercised for the following products:

  • Made-to-order / personalised items prepared in line with the Buyer's requests or personal needs (including pieces engraved with a name/letter/date, manufactured to bespoke measurements, or produced as a custom design),
  • Products whose protective elements (packaging, tape, seal, hygiene seal) have been opened after delivery and which are not suitable for return in terms of health and hygiene — earrings fall within this scope,
  • Other products which by their nature cannot be returned.

8. Defective Goods and Warranty

Where the product is defective, the Buyer may exercise the optional rights set out in Article 11 of Law No. 6502. Notices of defective products must be sent to iletisim@hasimidogaltas.com together with the order number and images showing the defect. Structural variations in natural stones, and wear, scratching and deformation arising from normal use, do not fall within the scope of a defect. For recommendations on the care of the products, please see the Stone Care Guide page.

9. Default Provisions

Where the Buyer defaults on payments made by credit card, the Buyer accepts that they shall be liable to the bank within the framework of the credit card agreement between the cardholder and the bank. Where the SELLER fails to fulfil its delivery obligation, the Buyer may terminate the contract; in such case, the amount paid shall be refunded within 14 days from the date on which the notice of termination reaches the SELLER.

10. Protection of Personal Data

The Buyer's personal data is processed as described in the Privacy Policy and KVKK Disclosure Notice.

11. Entry into Force and Evidential Agreement

By approving the order electronically, the Buyer is deemed to have accepted all the terms of this Agreement. In disputes between the parties, the SELLER's electronic records, server and database records and order records constitute evidence within the meaning of Article 193 of the Turkish Code of Civil Procedure.

12. Resolution of Disputes

In disputes arising from this Agreement, the Provincial/District Consumer Arbitration Committees at the Buyer's place of residence or at the place where the transaction was carried out shall have jurisdiction within the monetary limits announced annually by the Turkish Ministry of Trade, and the Consumer Courts shall have jurisdiction over disputes exceeding those limits. The Buyer may first submit complaints and requests to iletisim@hasimidogaltas.com.

13. Effective Date

This Agreement enters into force on the date it is approved electronically by the Buyer and terminates upon the parties' full performance of their obligations arising from the Agreement.